Shipping & Returns 

Uponor Pipe

Pre-insulated pipes that are cut too length are classed as bespoke and non returnable

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Uponor Couplers

Can be returned up to 30 days after receipt for a full refund or exchange. 

 

All others goods ( NON UPONOR ) 

All goods can be returned up to 30 days after receipt for a full refund or exchange. 

If you receive a broken or defective item we will also cover the costs of any return fees. Large items we can arrange a courier to pick up defective or damaged on delivery items for FREE.

 

 

Pre-insulated pipes that are cut too length are classed as bespoke and non returnable.. Please see our Terms & Conditions of sale. All other non bespoke items we are happy to accept returns as long as the item is unused and in the original packaging. We reserve the right to not refund any postage costs we have incurred , unless the item is damaged or incorrect in which case we will help facilitate a free  return.

Your statutory rights are not affected.

If you  need help with an order, please do not hesitate to contact the office and discuss your requirements first.

Pre-insulated pipe orders are physically checked in the office by staff to ensure the correct parts have been ordered ( correct couplers for pipe etc, if we suspect you may have ordered the incorrect parts, we will call you to double check with you.

This is a free courtesy service to ensure our customers order the correct goods for their project. Customers are reminded that cut to length orders are bespoke so accuracy is key.  This also helps us minimise any chance of your order being incorrect before it is processed by Uponor and other third party providers of pre-insulated pipe.

We are here to help , please reach out for assistance if you need to.