Pre Insulated Pipe Store Policy and more information
Customer Care
Customer Care is our top priority. We are nothing without them after all.
Should you have any issues at all with your order , would like to return , exchange an item please get in touch.
Please send all refund / returns / exchange requests to simon@pre-insulated-pipe.co.uk or use our "contact us" page and let us know. We aim to respond to all of our customer same day.
Privacy & Safety
Pre-insulated-pipe.co.uk has a first class Privacy & Safety policy. We DO NOT use, or store, non needed customer information, and we protect your personal information. We only use WIX payments and PayPal for your ultimate protection. We will you contact users after their purchase was completed successfully.
Your privacy is of the highest importance to us , we never share or sell on any data and we are compliant with all DPA and GDPR
The DPA applied only to companies that control the processing of personal data (Controllers). The GDPR extended the law to those companies that process personal data on behalf of Controllers (Processors).
Terms & Conditions
Website owner, the offering, and binding of Terms
This website is owned and operated by SJTrade(uk) Ltd Company Registration number: 15371172 Registered at Companies House UK , Registered address: 124 City Road, London, EC1V 2NX
Contact Simon Jones Director on 01162167123
These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors pre-insulated pipes and accessories, By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Key commercial Terms offered to customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and uk vat is available on the payments page.
Return and refund policy
For any undamaged product, simply return it with its included accessories and packaging along within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Bespoke cut to length pipe is non returnable.
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Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. We reserve the right to cancel any order for any operational reason at all.
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Warranties & responsibility for services and products
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
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Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of SJTrade(UK)Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
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Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
Indemnification
You agree to indemnify and hold SJTrade(UK) Ltd harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall SJTrade(uk) Ltd, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, SJTrade(uk) Ltd, assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of [England], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in England UK . The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
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Payment refunds and cancellation charges
Please ensure you have selected the correct goods as should you need to cancel an order with a value of over £500 we will not be able to return the processing fees of your order. This is currently (3%) + £0.20p per transaction of the purchase value and is subject to change and review on a quarterly basis by our Financial Director. *This charge is at the discretion of SJTrade(UK)Ltd should you wish to talk to us please contact us on 01162167123. This policy is in line with current Wix website policy for e-commerce websites as well as google pay and PayPal. We apologise for this charge however it is out of our control currently.
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments